Simply call or text us @ 612-477-4645. Once we qualify your situation, we will decide the best approach in fixing your computer. Most often we will have you download a small file so that we can connect (securely) to your computer. You will be able to see the technician working on your PC. We will then run several diagnostics and software that will clean up your system. If we cannot fix your system for any reason, you will not be charged for the service.